Wednesday, February 15, 2017
12:00pm to 1:00pm with Lunch to Follow
Michael O'Hare
Professor of Public Policy, Goldman School of Public Policy
Join us for a presentation from Michael O'Hare, Professor of Public Policy, on a Quality Assurance Program for Higher Education Pedagogy. Modern quality assurance for manufacturing and service industries, for academic research, and for affectively-dense and craft-skill- dependent professions like the arts and medicine, share a few core principles:
Measure everything, and learn from exceptions and variation
Watch each other work and institutionalize coaching up, down, and sideways
Not dependent on prizes and individual rewards
Manage the time derivative of performance, not absolute-scale measure
Expect continuous improvement with no ceiling
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