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Urgent! - It's super important you log into the portal - https://www.philipspatientportal.expertinquiry.com/?ulang=en Select OPTION 2 - Continue remediation pathway to receive a replacement device: You will need to provide a current prescription. You may also have the option to provide additional information that will help us prioritize delivery based on need. If you elect to remain in the remediation pathway, you must make the selection in the Patient Portal, which will trigger a Philips Respironics team member to call you about obtaining your prescription through your doctor. Calls for patients without prescriptions is ongoing and is expected to last through the completion of the voluntary recall. If your shipping address has changed since you have registered your device, or you would like to make your election over the phone, please call 877-907-7508. Philips Respironics System One, 50 Series Remediation We’re reaching out because you registered a System One, 50 Series CPAP and BiPAP devices in response to the Philips Respironics voluntary recall of CPAP, BiPAP and mechanical ventilator devices. One of the more complex aspects of the recall has been creating remediation options for older devices, such as the System One. These devices are past their warranty and useful life, which is typically 5 years. In the US, we had already stopped manufacturing the System One, 50 series devices prior to the voluntary recall given that they were discontinued in 2013. Because these units are no longer part of our supply chain, it has created unique challenges in inventory, sourcing the parts needed for repair and remotely extracting the prescription device settings needed to supply a replacement device. For all of these reasons, we have been working to find alternative remediation options for System One patients. We cannot offer System One patients a new or repaired version of their current product. We understand this may be frustrating, which is why we’re providing the following two options. You must select one of the following two options, there is no default option and in the absence of your selection, no action can be taken. Please sign into the Patient Portal to select your preference: OPTION 1 - Financial payment for return of affected units: Removing affected products from use is an important part of our remediation program. We also know many patients have waited for some time for a solution. Therefore, we are offering financial payments to patients of $25 per System One, 50 Series device returned to us. The payment that we are offering is to help ensure affected units are no longer in use. It will be paid via check when we receive your System One, 50 Series device. If your mailing address has changed since you have registered your device, or you would like to make your election over the phone, please call 877-907-7508. Please note return instructions will be included in the Patient Portal once you select this option. OPTION 2 - Continue remediation pathway to receive a replacement device: You will need to provide a current prescription. You may also have the option to provide additional information that will help us prioritize delivery based on need. If you elect to remain in the remediation pathway, you must make the selection in the Patient Portal, which will trigger a Philips Respironics team member to call you about obtaining your prescription through your doctor. Calls for patients without prescriptions is ongoing and is expected to last through the completion of the voluntary recall. If your shipping address has changed since you have registered your device, or you would like to make your election over the phone, please call 877-907-7508. Regardless of which option you select, we encourage you to consult with your physician about options for a new device to ensure continuity of care. Since your physician knows your medical history, they are most qualified to discuss options for therapy. You may also consider checking with your insurance provider whether you are eligible for reimbursement for a new device. Most insurance plans provide reimbursement every five years. If you have any questions, please call us at 877-907-7508. Thank you for your continued patience and trust. ... https://www.youtube.com/watch?v=fXn_yky2Vlo