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Here I describe the benefit of firing problem customers, and use a perfect real life example of a problem customer from someone else's repair business.
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https://www.youtube.com/watch?v=AqoTFjB9kKM
Right to Repair in Missouri are bills HB1118 and HB975, see https://states.repair.org/states/missouri/
https://vimeo.com/533282476
https://www.youtube.com/watch?v=s3iLvTnZlIA
https://youtu.be/DFy31rQDvzc
https://en.wikipedia.org/wiki/Lydia_Brasch
https://legiscan.com/NE/bill/LB543/2021
https://ballotpedia.org/Tom_Brandt
https://www.facebook.com/RenesasElectronics/posts/630591584068516
https://www.youtube.com/watch?v=QkrHjvjhCQ8
https://www.youtube.com/watch?v=hqablgjQ02g
https://www.youtube.com/watch?v=PsJG2ODOcXA&t=0s
https://www.youtube.com/watch?v=PsJG2ODOcXA&t=0s
https://www.youtube.com/watch?v=QSt6dgRvFig
https://youtu.be/6n9dqBP0-N0
https://www.gofundme.com/f/lets-get-right-to-repair-passed
...
https://www.youtube.com/watch?v=m-LgM2p8wx4
http://archive.is/https://www.nytimes.com/2020/08/03/nyregion/nyc-small-businesses-closing-coronavirus.html
https://www.unitedvanlines.com/newsroom/movers-study-2018?utm_source=dynamic&utm_medium=press&utm_campaign=National-Movers-Study&utm_content=2018-interactive-map
Over 41% of the people who left make $150k & up. People who make under $50,000 made up only 8.4% of those leaving.
https://gothamist.com/news/census-report-new-york-losing-new-yorkers
New York is losing more people than any other area of the country.
...
https://www.youtube.com/watch?v=mGj_Jm2RrY4