Heads up to mah breverens if you get a call for a no ice or water complaint on a Bosch B36CL refrigerator... For some weird reason, customers will fail to disclose that they recently replaced the water filter with a non-OEM generic filter. And then, Shazam, no more ice or water. "Golly, I wonder what it could be? Gosh, I better spend a month trying to get a Bosch warranty servicer out to tell me what should have been plainly obvious: the filter is the problem." One of the first questions you need to ask when you're booking these calls is "did you recently install a non-OEM water filter in the fridge?" ... https://www.youtube.com/watch?v=e7wDGaXeNWw

A Parts Changing Monkey (PCM) attempted to fix a GE gas cooktop that was not sparking on any burner by simply replacing two parts: the transformer and the spark module. No troubleshooting, just shooting from the hip, blindly replacing parts and hoping to get lucky. Well, he didn't get lucky. And besides, real technicians don't rely on luck to get things fixed. We rely on knowledge and the skillful application of that knowledge to troubleshoot and identify the problem. In this video, I show you how a professional technician would approach the problem using a systematic troubleshooting approach. Learn how to troubleshoot like a pro from the inside out at the Master Samurai Tech Academy: https://mastersamuraitech.com ... https://www.youtube.com/watch?v=GiaFirwafIE

This is an excerpt from a longer Master Samurai Tech webinar on the Samurai system for nailing service calls each and every time. In this webinar for the ages, the Samurai explains everything you need to know to run a successful service call, minimizing return trips and maximizing profits. He covers the steps you need to take before the call and how you need to think while on the call. All of this information is neatly and concisely presented as The Samurai System for Service Call Excellence -- a must-know for any tech who wants to make the most money for the least headache. The topics covered include: - Developing a System for ensuring accurate problem diagnoses on the first trip - Common model number mistakes - How to avoid looking like a dummy in front of the customer - Walking into the service call with a troubleshooting game plan already in mind - Selecting strategic troubleshooting locations to eliminate unnecessary disassembly - Understanding explicit and implicit specifications and how to use them to effectively troubleshoot - Recognizing when specifications are omitted - Analytical and non-analytical troubleshooting techniques vs. playing Lotto - Formulating clear and concise Problem Statements from customer descriptions and using that Problem Statement to direct your troubleshooting - War-gaming the Problem Statement on the schematic to identify the Load of Interest (LOI) - Handling situations where multiple boards are involved with no specifications - Why we don’t rely on ohms or volts to test AC circuits Premium tech members at Appliantology can watch the full webinar here: https://appliantology.org/topic/75932-the-samurai-system-for-service-call-excellence/ Information on becoming a premium tech member at Appliantology: https://appliantology.org/blogs/entry/1043-professional-appliantologist-membership-application/ Full list of webinar recordings at Appliantology available to all premium tech members: https://appliantology.org/announcement/33-webinar-recordings-index-page/ ... https://www.youtube.com/watch?v=JNuBHdjP2Ig

While we don't like to rely on ohms testing as appliance technicians, those tests have their place -- such as if you want to identify a split phase compressor's start and run windings. To do so, you have to have a little bit of knowledge about how split-phase compressor windings are arranged, and what their specifications are. Fortunately for you, that's exactly what we teach in this excerpt from one of our many full-length technical training webinars. Give it a watch! Tech members at Appliantology.org can watch the full recording here: https://appliantology.org/topic/64098-mst-office-hours-8212017-split-phase-compressors-and-ptc-start-devices/ ... https://www.youtube.com/watch?v=BdkvtrUry68