In this episode, I'm talking with Michelle P., a UXer, product marketing researcher and former community manager at Fatshark Games. Michelle shares her unique perspective from her community-building experiences in the gaming industry. We will draw a lot of learnings and parallels to more standard/web product and service community building. As well as explore the user research nuances and the differences between healthy and performant communities. More from Michelle: http://www.twitter.com/aqshy_ex More from VAEXPERIENCE: ? View other videos and subscribe to this channel: https://www.youtube.com/channel/UCMEQZDhP_k_YkFnwoCgT7SQ?sub_confirmation=1 ? Join channel membership to access exclusive perks: https://www.youtube.com/channel/UCMEQZDhP_k_YkFnwoCgT7SQ/join ? Experience Designed Podcast (available on Youtube, Spotify and every major podcasting platform): https://www.youtube.com/playlist?list=PLM2Dd2NIn2Cq4c8tjVhByIjZJYln7sD15 ? Design Squad UX community on Discord: https://discord.gg/design-squad-ux-community-808005473290289172 ? Get Into UX Book: https://amzn.to/3EgmiXQ Other resources to check out (affiliate links that support the channel): ? Get 3 months free of the IDF Courses and Bootcamps: https://www.interaction-design.org/learn-ux-design?ep=vaexperience ? UX design, User research and Innovation courses from Google and top US universities on Coursera: https://imp.i384100.net/3ey7Zy ? UX design and research books I recommend: https://blog.vaexperience.com/ux-resources/reading-list/ux-design-books-i-recommend/ ? Design leadership books: https://blog.vaexperience.com/10-essential-books-for-future-and-current-ux-design-leaders/ #ux #productcommunity #gamingcommunity ... https://www.youtube.com/watch?v=pkUeqxvGn7Y

It's time for another UX design, user research, UI and prototyping challenge. This time I'm lifting a limit of just coming up with Axure prototypes - use any tools you feel most comfortable with. The key aim in this challenge for every designer who is currently struggling to come up with a good challenge and produce a case study for their portfolios. This brief should spark some great ideas to explore, discover, ideate, and define a better experience for canceling a simple service. In this particular brief, I'll share the starter journey I took to cancel my Vodafone mobile broadband subscription. And boy was it difficult. I had to go through multiple chatbots and support colleague conversations, and no simple way to cancel it with a click of a button. One thing worth mentioning is that this challenge will push you to overcome so-called "dark patterns" or as I like to label them as manipulative, exploitative, and outright criminal UX patterns. Challenge: A better service cancellation CX Starter UX material shared in the video: https://miro.com/app/board/o9J_lIcum8k=/ Scope: You decide - focus on UX case study as the final outcome though; you can do end-to-end UX, discovery or user research only, prototyping or just UI design... Consider what you can achieve within a month; perhaps it's going to be just a start of a much bigger effort or project. Tools: Sketch, Figma, Miro, Axure... any other UX and UI tool Timeframe: Submit your takes by 1st Jun 2021 - hello@vaexperience.com or leave a comment below. Be sure to add some rationale; Let the challenge begin! ? If you like this video, you'll definitely like what comes next; SUBSCRIBE to this channel and don't forget to share, like, comment: https://www.youtube.com/channel/UCMEQZDhP_k_YkFnwoCgT7SQ?sub_confirmation=1 ? UX design and user research themed merch by yours truly: https://www.youtube.com/c/VAEXPERIENCE/store ? Get my latest (BEST) updates delivered to your inbox: https://updates.vaexperience.com/ ?. I started this channel in 2018 to upskill my design team on user experience methods, rapid UX prototyping, service design, and more at a scale. Gladly the material I use is also relevant for other people across the globe (like yourself). ? Who am I: UX research and design team manager, experience design lead, strategist, and design educator. I love complex services, enterprise UX tools, human decision support and AI tools. ? Get in touch: quickest option - @vytautasalech on Twitter; also - hello@vaexperience.com. Note I try to respond to every email, however, given the time constraints it might take a while. The shorter and more specific the query the quicker the response! #uxdesign #enterpriseux #darkpatterns ... https://www.youtube.com/watch?v=9dR9SpYRlgg