Parker Conrad is a three-time entrepreneur. He's currently the CEO of Rippling, a unified system and single platform for businesses to manage all of their HR & IT — payroll, benefits, computers, apps, and more — in one unified workforce platform. Today, we're sitting down with Parker to talk about growing his startup, the importance of an employee graph, and how customer support can define a business. https://www.rippling.com/ https://twitter.com/parkerconrad 00:00 Why we're here today 01:24 Meet Parker Conrad, Rippling CEO 04:43 Rippling's focus on employee data 08:34 The idea of a compound startup 12:03 New wave of business systems 15:20 Creating an employee graph 19:00 Rippling: a team of teams 22:22 Rippling’s reporting capabilities 24:34 A different way to support customers 31:00 Routing through machine learning 33:11 How to use the extremes of your data 100% of the revenue from this channel is donated to https://www.code2040.org​ - thank you for helping me help the engineers of tomorrow. I’m Garry Tan, venture capitalist and founder at Initialized Capital. We were early investors in billion-dollar startups like Coinbase and Instacart, and I’m a Forbes Midas List Top 100 VC. We want these videos to be about helping people build world-class teams and startups that touch a billion people. Our startups have gone on to create more than $200 billion in market value so far, and Initialized has over $3.2B in assets under management. Please like this video and subscribe to my channel if you want to see more videos like this! Follow me on Twitter and Instagram so you'll never miss my videos and ideas— https://instagram.com/garrytan​ https://twitter.com/garrytan​ Directed by Chris Hall Filmed by Michael Bliss & William Cenote ... https://www.youtube.com/watch?v=zAYPT6CrWRQ