I am attempting to fix my Hisense 75 inch Smart TV (Android TV). I was attempting to uninstall apps when the software crashed and the television got cought in a boot loop at the start up screen. I did get an Android TV menu to "retry" or "factory reset" the TV but it didn't help. None of the YouTube videos or forums were able to fix this issue. I called Hisense Customer Support and gave them my model number 75H6570G. They escellated me to tier 2 and that evening I got an e-mail with a link to the firmware download and instructions below on how to install it. Let's see if it works together! Instructions: 1. Follow the link above and download the file, [ ].zip. The file will be compressed, so using a built-in or downloaded (i.e. Winzip) unzipping software, extract all files. 2. Locate the file .pkg. Copy and paste this file into an EMPTY FAT32 formatted USB Stick. a. Please ensure that NOTHING ELSE is on the USB, ONLY the.pkg file. b. DO NOT CHANGE OR RENAME THE .pkg FILE! 3. Safely Eject the USB from your PC by right clicking on the USB(on your Desktop or in your My Computer) and selecting �Eject�, then unplug the USB from your PC. 4. Turn OFF the TV. 5. Plug the USB in to the TV�s top most USB port(located on the rear of the TV). 6. Please unplug TV from wall and plug back in. 7. Press and hold the POWER button on the TV Remote Control, once you see �Software updating appear on the screen you may RELEASE the power button. 8. Please wait and let the Software Update process finish. a. The Software Update Process will complete without any further user interaction. b. The Process should take between 5-8 minutes. c. Please DO NOT turn OFF the TV during this process. 9. When the update is complete, the Software updating Screen will disappear and the TV will come up as it normally does. 10. Remove the USB from the back of the TV. And now your TV is updated! If you have any questions or concerns in the meantime, please feel free to reply to this email or give me a call at 1-888-935-8880 and please reference your First and Last Name or Telephone Number. Thank you again and have a great day! ... https://www.youtube.com/watch?v=W5zVbkVb9UE

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