Customer experience is the collection of all the actions that take place during the sale of a product or service. In this video we talk about how the customer experience and your performance and service trumps product benefits and advantages more than anything else.
Two primary factors in creating an unbelievable customer experience are:
1. Provide service. Meaning to provide something of value to another person.
2. The performance in which you provide that service by performing the task or feat before you brilliantly.
When you provide great service to customers and you do so with such excitement, passion, and enthusiasm that they can't help but say, "YES!" to you. That is one way to know that you are providing and unforgettable customer experience. So just like I mentioned above, your performance trumps product, every single time.
"SALES" at its core is a transfer of your excitement and enthusiasm to the customer. Ways that you are certain to gain more confidence in yourself and enthusiasm for your product is to study and KNOW your product. (If you ARE the product, then you have to know what you offer and bring to the table.)
Knowledge breeds confidence, confidence breeds enthusiasm, and enthusiasm SELLS!
Always keep learning and growing!
Thanks for watching!
Mike Phillips
Lead The Team
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I enjoy public speaking on motivation, goal setting, and sales training. Getting others pumped and fired up. I love any area involving personal development and being able to grow and push others to the top of their game.
My areas of expertise in business include: Sales Training, Motivational Training, Leadership Training, Social Media Marketing, Individual Negotiation, Finance, Lender and Loan Negotiation, Business Management Consulting, Blogging, Podcasting, Digital Video (YouTube), Contract Law.
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