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LBRY Claims • disgusted-with-kitchenaid-rant!-2

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1 Oct 2023 13:29:52 UTC
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Disgusted with Kitchenaid Rant! Noreen's Kitchen
Greetings! Indulge us while we explain how disgusted we are with the Kitchenaid company and their service, or lack thereof as the case may be.

I have had this mixer since 2007, of course it is out of warranty, but today while kneading bread dough (according to the booklet instructions) No higher than a speed of 2 and no more than 14 cups of dough, my machine simply stopped spinning and went kaput!

I contacted the company and their response was that I could PURCHASE a shipping kit to have the mixer sent back to the factory for an assessment, wherein I would then pay a fee to have the mixer looked at and then they would tell me how much it would cost to fix it upon which time I would also be charged a fee to return the equipment to my home. $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$

When I saw this model I was excited that I would be able to upgrade my previous mixer to a heavy duty model much like the one my mother has that is over 30 years old and still running strong. She was once a professional pastry chef and so hers had gotten a workout over the years, by beating gallons upon gallons of cake batter and butter cream frosting. Mine has lasted five years and is not dead.

We are going to attempt to fix it ourselves. We will have to replace the entire lower gear housing because it is cracked where the beater attaches to the orbiting shaft. We also have to replace the worm follower gear which is stripped. This is after Rick had to repair a loose lock nut (which was missing) before the holidays. I am just sick. I cannot afford to replace this mixer for another almost five hundred dollars and now that I have seen the display of customer service, I believe that I will seek out another brand altogether. Bosch here I come!
...
https://www.youtube.com/watch?v=uwZqrWP1FWw
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