NCIA
Police anti-terror IT system was 'not fit for purpose' - former officer
https://www.bbc.co.uk/news/uk-61080386
By Richard Watson
BBC Newsnight
Manchester Arena attack
Former counter-terrorism officer Tony Thorne
Former counter-terrorism officer Tony Thorne says he warned his bosses about faults in the intelligence software in 2014
A key intelligence database used by police to investigate extremists was "not fit for purpose" when introduced in 2014, a former counter-terrorism officer has told the BBC.
The officer, who retired in 2018, says the National Common Intelligence Application (NCIA) had serious flaws.
Counter Terrorism Policing says "substantial improvements" were made following a significant review after terror attacks in 2017, including at the Manchester Arena.
BBC Newsnight has collaborated with BuzzFeed News on a detailed investigation into problems with the IT system, which cost hundreds of millions of pounds and was designed to allow police forces across the UK to share secret intelligence seamlessly.
Former detective constable Tony Thorne, who was part of a pilot project in 2013, told the BBC the NCIA was known to be "clunky", "clumsy" and to produce inconsistent results.
During the pilot, Mr Thorne said users sitting side-by-side at computer terminals were watched while they conducted identical searches. When these searches yielded different results Mr Thorne says he was immediately concerned.
"They came up with different data - the bio details that were coming back were completely different," he said. "There was something wrong there."
He told BBC Newsnight the 2013 trial also found that the system allowed data to be destroyed as users could accidentally overwrite it - and that there was no way of monitoring if any information had been altered.
Mr Thorne said he tested this by accessing an intelligence file. "I was able to go in and edit it, and it couldn't be unedited. I said, 'We shouldn't be able to do that.'"
"To have [intelligence data] in one area is a fantastic thing - it can't get lost, it backs up," he continued, "but from the very start the application was just not fit for purpose."
The NCIA system roll-out to police forces began in 2014. Delays meant the Metropolitan Police did not receive it until 2019, but it had been deployed to the north-west before the Manchester Arena bomb attack that killed 22 people on 22 May 2017.
A public inquiry into the bombing is still under way.
Top row (left to right): Alison Howe, Martyn Hett, Lisa Lees, Courtney Boyle, Eilidh MacLeod, Elaine McIver, Georgina Callander, Jane Tweddle - Middle row (left to right): John Atkinson, Kelly Brewster, Liam Curry, Chloe Rutherford, Marcin Klis, Angelika Klis, Megan Hurley, Michelle Kiss - Bottom row (left to right): Nell Jones, Olivia Campbell-Hardy, Philip Tron, Saffie-Rose Roussos, Sorrell Leczkowski, Wendy FawellImage source, Family handouts
Image caption,
Top row (left to right): Alison Howe, Martyn Hett, Lisa Lees, Courtney Boyle, Eilidh MacLeod, Elaine McIver, Georgina Callander, Jane Tweddle - Middle row (left to right): John Atkinson, Kelly Brewster, Liam Curry, Chloe Rutherford, Marcin Klis, Angelika Klis, Megan Hurley, Michelle Kiss - Bottom row (left to right): Nell Jones, Olivia Campbell-Hardy, Philip Tron, Saffie-Rose Roussos, Sorrell Leczkowski, Wendy Fawell
A government spokesperson told the BBC: "It is a matter for the chair of the Manchester Arena Inquiry to decide whether the systems Counter Terrorism Policing used impacted their ability to prevent the attack."
The spokesperson added that the NCIA has "greatly enhanced" counter-terrorism work in the years since the bombing in 2017.
But Tony Thorne says it was rolled out too quickly and put to use before faults had been corrected.
"It should never have gone out," he said.
Mr Thorne says he felt "physically sick" when he heard news bulletins about the Manchester Arena bombing, because he feared the faults he'd warned his bosses about in 2014 could have played a part in the failure to stop the attack.
"I couldn't 100% say, 'Yes, NCIA was the cause of it,' but it'd be a factor," he said.
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